Customer Service Request? - Please contact us in the way that works best for you.
Please leave a voice message to reserve a call-back. In your message please include your full name, phone number, e-mail, and event date / deadline. Or fill out the contact form to the right and click submit. Your questions will be prioritized by deadline and matched to the best team member to help you complete your order.
Contact By Email: info at chromawall dot com
Contact By Twitter: @chromawall
Art Submission & Hardware Repairs
Custom order? Artwork Submission? Submit your artwork files. Please compile all assets into .ZIP and keep your upload to 100MB or less.
Does your hardware need repair? Fill out our form to get a repair receipt.
production & shipping timeline
Standard Production Timeline
(5) business days for assembly from date of purchase. (All orders prior to 1:00PM EST)
Standard Delivery Timeline
(3) days for US Domestic Ground Shipping (FREE).
Rush Builds & Overnight Shipping
We offer $99.00 Overnight shipping anywhere in the domestic USA on any of our ChromaWall units. Call us and leave us a message or contact us via the form to the right. We will e-mail you a custom invoice to pay via Square Credit Card Processing if need be.
We manufacture, assemble, and print in both Las Vegas and Chicago in an effort to fill orders nationwide as fast as possible!
PURCHASING TERMS & REFUND POLICY
By ordering you are agreeing to our Purchasing and Service Terms. We are a small on-demand manufacturer. We print and custom build each unit/order from raw materials. Refunds, cancellations, and exchanges are not possible because we do not keep any pre-made products in stock at this time. Every order is given our full attention to quality and detail. Nearly every product we offer has an unmatched lifetime warranty on the hardware. With thousands of options out there, we appreciate you considering us as a vendor and trusting us to build you something awesome!
Product discounts happen ONLY in these ways:
Special Sales & Promotions
Keep your eyes open. A few times a year we drop our prices. All discounts are subject to change at any time for any reason.
501(c)3 Status & Tax Exempt
Please scan & e-mail us your organization's tax exempt status paperwork to keep on file.
Bulk Rate Pricing & Retailers
Bulk rate discounts start on orders of (9) or more units. We currently have the capacity to produce 2,000 units a month and are accepting bulk retailer reservations. Please call us and leave a message.
Affiliate / Re-Seller Program
We have had a lot of interest about selling our chroma key products. Any individuals or organizations that feel they have an audience who would benefit from our products, please contact us to discuss referral-based coupon promotions and commission per sale.
Fabric Sample Requests
Need a fabric sample or physical proof? We do NOT keep any green screen or blue screen in stock - we manufacture on-demand to minimize waste. Tension Fabric Samples are available for purchase. They take us (3) - (5) days to print and (3) days to arrive via domestic ground. Samples cannot be rushed. Please plan ahead or trust that we use the best 8oz American made tension fabric. American made stretch fabric manufactured in North Carolina - specifically designed for technical applications.
Exporting our products internationally is really expensive. If you have the budget, we are happy to build you a unit. The most affordable method of purchasing is to make arrangements with a freight forwarding company or to use the eBay / PayPal Global Shipping Program (GSP). International customers are responsible for all taxes, duties, fees, and shipping. Please contact us for a quote and/or to make special courier arrangements.