All Orders are Final
All orders placed via ChromaWall.com or electronically invoiced via e-mail are final.
We are an on-demand service provider specializing in custom print production and fabrication for live events and venues.
This means MOST PRODUCTS & PURCHASES are “made to order” - custom cut, printed, sewn, manufactured, etc, upon placing your order to your required specifications. These custom items require lead time for production/labor and are NOT simply sitting in a box “ready to ship.” We are able to offer superior products, timelines, and end results for our customers by operating this way. We are the only custom green screen manufacturer in the World. We are always willing to go the extra mile for those seeking unique solutions!
Damaged & Defective Goods
Replacements and exchanges are only eligible on defective, damaged, or incorrectly shipped products.
FREE parts and repair labor are made on any hardware system listed with our LIFETIME WARRANTY. Please contact us to open a repair ticket.
If a refund is granted, please allow for up to (9) business days for money to be returned to your card / card issuing bank account.